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FAQ's

Q:  What is the difference between Manuka Honey that comes from Australia vs New Zealand?

A:  All Manuka honey is the result of bees pollinating the Leptospermum Tree.  In New Zealand, there is one specie of Leptospermum, and in Australia there more than 80.  Both Australia and New Zealand have a range of very high active and very low active Manuka Honey. So, there is no difference at all between New Zealand and Australian Manuka Honey – the quality all depends on the Methylglyoxal activity of the honey, no matter where it comes from. 

Q:  What does the 'active level' of Manuka Honey mean?

A:  The strength of Manuka Honey is determined by the concentration level of the bio actives of Methylglyoxal.  This is the measurement we use – MGO - which is measured by numbers.  The higher the MGO number the higher the strength. Anything over 240+ is considered good quality for seeing results fast.  New Zealand refers to their Non Peroxide Activity as UMF (Unique Manuka Factor), which is measured differently to MGO.

Q:  Are your products tested on animals?

A:  No, we do not test any of our products on animals, we prefer to test on ourselves. If you would like to become a Nature’s Gold tester and trial new products, please contact us.

Q:  Are Nature's Gold products safe to use during pregnancy and on my newborn baby?

A:  As a general rule of thumb, raw honey is not recommended for pregnant women or children under the age of 12 months. Honey can occasionally contain the bacteria clostridium botulinum which if ingested can cause a rare form of food poisoning (botulism). Babies have undeveloped digestive systems and are not capable of fighting the bacteria. However, our honey based Classic Skin Cream is suitable for use externally on your baby’s skin and is a good treatment for nappy rash. As a precautionary measure, our labeling states that pregnant women should not use honey products.

Q:  I have extremely sensitive skin, will your products affect me?

A:  Nature’s Gold products are made from ingredients that are suitable for all skin types. However, occasionally essential oils can trigger a sensitivity in some people so we suggest a small patch test before using a new product all over the skin. We also recommend you check the ingredient list before applying to your skin.

Q:  What are botanical ingredients?

A:  Botanical ingredients are those extracted from plants, including roots, flowers, seeds, fruits and herbs. Many of the Nature’s Gold skincare products contain Australian bush botanicals. 


Q:  Why are botanical ingredients used in cosmetic and personal care products?

A:  Some of the world’s first cosmetics were made from botanical ingredients. Fragrant oils were used to perfume, while the juices from plants were used to cleanse, moisturize and treat minor skin conditions.  

Q:  Are Botanical ingredients safe?

A:  The safety of botanical ingredients is dependent on the source, quantity used and the method of exposure. The botanicals in skincare products are designed to be applied topically and not ingested. At Nature’s Gold, our scientists have spent many years researching and testing the natural Australian botanicals we use.

Q:  Do you use petroleum in your products?


A:  We do not use petroleum in our skincare products. This is because petroleum can unbalance the skin’s natural oils and impact upon its ability to “breathe”. Petroleum is cheaper than natural plant extracts, which is why so many skincare manufacturers include it in their range.

Q:  I can purchase skincare products much cheaper elsewhere. Why should I buy yours?

There are so many skincare products on the market today and many of them have a low price tag. Before purchasing, make sure you check the ingredients list, as many cheaper brands use inexpensive chemicals which can be damaging for the skin. At Nature’s Gold, we only use wholesome, botanical ingredients and are not prepared to compromise our quality for price.

Q:  My skin looks and feels terrible after flying. Any suggestions?

A:  Flying can dehydrate the skin and body. To lessen the impact of a long haul flight on your skin, avoid wearing foundation makeup, don’t consume caffeinated beverages or alcohol, and drink plenty of water.


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